No. Free trials are offered to new subscribers only. If you cancel your subscription and then re-subscribe, you will be charged immediately at the regular rate — no trial period will apply. This policy exists to keep the service fair for everyone.

No. Access to Premium features ends immediately when your subscription is cancelled or lapses — there is no grace period through the end of a billing cycle. We recommend cancelling only when you are ready to stop using Premium features.

Subscriptions are managed through PayPal. Log in to your PayPal account, navigate to Settings → Payments → Manage automatic payments, find BowlingTracker, and click Cancel. Your Premium access will be removed once the cancellation is processed.

We currently offer a monthly and an annual plan. The annual plan provides a discount compared to paying month-to-month. Visit the Premium page for current pricing.

Ball specifications (RG, differential, coverstock, etc.) are gathered automatically from the internet as needed. Because this process relies on third-party sources, some balls may have incomplete or missing data. Our staff manually reviews and fills in gaps over time, so if you notice something missing, it will likely be corrected in a future update.

No — this is expected. The position of the CG and PSA relative to the pin varies from ball to ball, even within the same model and production run. The values shown are intended to give you a general idea of what your layout will look like, not a precise match to your specific ball. Always verify with your ball driller before drilling.

BowlingTracker currently supports Dual Angle and VLS (Val Vamos Layout System) drilling layouts. TLS (Three-Line System) is currently in development and will be available in a future update. The fitting and layout UI is also being actively improved — expect a more polished experience soon.

Free accounts can create stat sheets, enter scores, view public profiles, save favorites, and track one ball in the Arsenal. Performance charts and advanced analytics require a Premium subscription.

Yes. When creating or editing a stat sheet, check the Keep Private option. Private stat sheets are only visible to you when logged in and will not appear in public search results.

The BowlingTracker forums have been retired. Maintaining a separate forum platform was taking significant time and resources away from developing the features that matter most — scoring, analytics, and the arsenal tools. If you have questions or need help, please use the support ticket system. We respond to every ticket and it keeps all communication in one place.

Log in and use the Support link in the footer to open a ticket. Describe your issue and we'll reply directly in the ticket thread. You'll receive an email notification when we respond.

Yes. When a support agent replies to your ticket, an email notification is sent to the contact email address on your account. You can also check the status of all your tickets any time by clicking Support in the footer.

• Open — ticket received, awaiting a response from support.
• In Progress — we're actively working on it.
• Resolved — we believe the issue is fixed. You can reopen it by replying.
• Closed — ticket is closed. Open a new ticket if you need further help.